Privacy Policy

ICO Number: 00310210204

Thank You for Visiting Our Website

This privacy policy outlines how Rehabs UK Ltd collects, uses, protects, and processes personal information provided through https://www.rehabsuk.com. By using this site, you agree to the practices outlined below.

We may revise this policy periodically. Any changes will apply only to data collected after the date of the update.

1. Who We Are

Rehabs UK Ltd is the data controller responsible for determining how your personal data is processed and protected. Our mission is to ensure that your privacy and rights are respected at all times.

East Coast Recovery Ltd is a trading name of Rehabs UK Ltd. All references to "Rehabs UK", "we", "our", or "us" in this policy refer to Rehabs UK and any associated trading names, including East Coast Recovery Ltd.

2. What Information We Collect

We collect data when you:

  • Contact us via forms, email, or phone
  • Register or subscribe to services
  • Use our services
  • Submit surveys or feedback

This may include:

  • Name, email, phone number, postal address
  • Anonymous website usage data (via cookies)
  • Medical or sensitive information (only where applicable and with your explicit consent)

3. Why We Use Your Data

We may use your information to:

  • Personalise your experience
  • Provide support or respond to enquiries
  • Improve our website and services
  • Process service requests or transactions
  • Conduct surveys or send updates such as email marketing
  • Comply with legal and regulatory obligations

We do not sell or share your personal data with third parties for commercial purposes.

4. Legal Bases for Processing

We process your data based on:

  • Consent – where you’ve given permission
  • Contract – when necessary to deliver a service
  • Legal Obligation – where required by law
  • Legitimate Interest – for core operational purposes (e.g., analytics, security)

5. How We Keep Your Information Secure

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Data encryption where appropriate
  • Access controls
  • Staff training and confidentiality protocols

6. Who We Share Data With

Your data may be shared with:

  • Trusted third-party providers (e.g., Treatment Providers, hosting, cloud services)
  • Legal authorities where required
  • Family or next of kin – only with your consent

All third-party access is subject to strict confidentiality and data protection agreements.

7. Data Transfers Outside the UK/EEA

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

8. How Long We Retain Data

  • General Enquiries (no treatment): If certain personal data is only needed for a short time, we will not keep it beyond that period. Data can be deleted at any point upon request.
  • Treatment Records: Retained for 6 years post-discharge (legal compliance)
  • Financial Records: Retained for 7 years

9. Your Data Rights (UK GDPR)

You have the right to:

  • Access your data
  • Request rectification or erasure
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the ICO

10. Submitting a Subject Access Request (SAR)

To request a copy of your data, please complete a Subject Access Request or contact: [email protected]

11. Complaints

If you believe your data rights have been violated, please contact:

Data Protection Officer:

Scott Ardley - [email protected]

Or contact the UK Information Commissioner’s Office (ICO):

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

0303 123 1113

https://ico.org.uk

12. reCAPTCHA and Google Services

This website uses Google's reCAPTCHA for spam protection. Use of this site is also governed by Google’s Privacy Policy and Terms of Service.

13. Cookies

For information on our use of cookies, please see our Cookie Policy.

14. Contact

For all data protection queries, contact: Data Protection Officer, Scott Ardley - [email protected]

Rehabs UK, The Shoe Quarter, St. George's Works, 51 Colegate, Norwich NR3 1DD

Your Consent

By using our site, you consent to our online privacy policy.