Cookies Policy

1. Introduction

Rehabs UK Ltd ("we", "us", or "our") uses cookies and similar technologies on https://www.rehabsuk.com to enhance your browsing experience, analyse site usage, personalise content and ads, and support key features like our live chat function.

By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy.

2. How We Use Cookies

We use cookies on our website for the following purposes:

  • To improve your browsing experience and website functionality
  • To analyse website traffic and usage patterns
  • To personalise website content and advertisements based on your interests
  • To remember your language and country preferences
  • To enable our live chat function via Zobot (Zoho Sales IQ)

3. Types of Cookies We Use

We use the following categories of cookies:

Necessary Cookies

These cookies are essential for the proper operation of the site and cannot be switched off. They include cookies that:

  • Enable website navigation and access to secure areas
  • Power our live chat function through Zobot (Zoho Sales IQ)

Functional Cookies

These cookies enhance your experience by remembering your preferences. They include cookies that:

  • Store your language and country selection
  • Provide a more tailored and seamless visit

Analytical Cookies

These cookies help us understand how users interact with our website by collecting information such as:

  • Pages visited
  • Time spent on the site
  • Error messages encountered

They enable us to continually improve site functionality and usability.

Advertising & Marketing Cookies

These cookies track your browsing habits across websites to:

  • Show you more relevant ads
  • Limit ad frequency
  • Measure the effectiveness of advertising campaigns

They include cookies that remember your preferences and present personalised ads across platforms like Google and Bing.

4. Third-Party Cookies

We use cookies provided by third-party tools to improve your experience. These include:

  • Zobot (Zoho Sales IQ): Provides our live chat support feature. Cookies may be stored by Zoho to support this service.
  • Google Analytics / Tag Manager: Used for anonymous traffic and behaviour analytics.
  • Meta/Facebook Pixel: Helps us serve personalised ads and measure performance.
  • Bing Ads (PPC): If you interact with us via Bing PPC campaigns—such as clicking to call, fill out a form, or text—we may collect personal data (such as your phone number or email) as permitted.

Please note that we do not control the cookie policies of these third parties. We encourage you to review their privacy policies for more information about how your data is handled.

5. Managing Your Cookie Preferences

You can manage or disable cookies in your browser settings. However, doing so may affect your ability to use certain features of our website, such as chat support.

To learn more about cookies and how to manage them, visit: www.allaboutcookies.org

6. Changes to This Policy

We may update this Cookie Policy periodically. The revised version will be posted on this page with an updated "Effective Date." We encourage you to review it regularly to stay informed.

7. Contact Information

If you have any questions about our cookie usage, please contact:

Data Protection Officer [email protected] Rehabs UK, The Shoe Quarter, St. George's Works, 51 Colegate, Norwich NR3 1DD